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| Posted on 29 Jan 12 |
Ethics doesn’t come up often in service design, so after the coverage of recent international financial crises and the Occupy Movement, I thought it might be worth pursuing.
Unfortunately, I'm a designer, not an economist. I had to go away and do some research, so here's what I found. ... more |
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| Posted on 15 Apr 11 |
| It’s that time of year when we do our annual reports for the last and our plans for the next. My last year was definitely mixed blessings. After a couple of years of gearing up, I launched Supplejack’s new service design platform, with some great help from green marketing professional Kath Dewar at GoodSense. And financially it was a good year. All good overall? ... more |
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| Posted on 23 Mar 11 |
| A few weekends ago I had the pleasure of attending the global service design jam, in which 1,263 people worldwide created 203 new services in 48 hours. I was among eight service design heroes who attended NZ’s jam in Hamilton (aka ‘The Tron’), warmly hosted atWintec (thanks Marlene!) by Matt & Kelly of Divergent. ... more |
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| Posted on 12 Feb 11 |
| OK, so we submitted our co-design work with Waitemata District Health Board (Waitemata DHB) to NZ's Market Research Society (MRSNZ) Effectiveness Awards.
We won a Gold in the Social and Community category. Much to our surprise, we also won Platinum for Effective Partnerships. (To clarify, a Gold is a second prize, if you like, and Platinum is a first.) ... more |
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| Posted on 1 Feb 11 |
| I’ve a new vision for sustainability in services. It arose this way…
I recently had the honour to work with the Sustainable Business Network (SBN), providing service design expertise and tools to help them develop their offering to members. ... more |
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| Posted on 1 Feb 11 |
| Following on from earlier attempts to measure and report the sustainability of my business (see below), I’ve been preoccupied with a new problem.
I’ve been bothered by sustainability’s tendency to focus on reducing bad stuff. I’m missing the focus on creating good stuff, mostly because that’s what I really want my business to be about. ... more |
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| Posted on 1 Feb 11 |
| I'm very interested in social sustainability because it's so material to service design. But it's not well-developed in the literature, so this blog is about an experiment. ... more |
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